Patient Expectations & Policies

We strive to provide the best possible care and ensure a safe environment for all patients and staff. To ensure a positive experience for everyone, we kindly request you thoroughly read and agree to the following:

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Zero Tolerance Policy

We strive to provide the best possible care and ensure a safe environment for all patients and staff. To ensure a positive experience for everyone, we kindly request you thoroughly read and agree to the following:

Controlled Substances Medication Management

We strive to provide the best possible care and ensure a safe environment for all patients and staff. To ensure a positive experience for everyone, we kindly request you thoroughly read and agree to the following:

Locums, Residents, & Medical Students

We strive to provide the best possible care and ensure a safe environment for all patients and staff. To ensure a positive experience for everyone, we kindly request you thoroughly read and agree to the following:

Missed Appointment Fee

We strive to provide the best possible care and ensure a safe environment for all patients and staff. To ensure a positive experience for everyone, we kindly request you thoroughly read and agree to the following:

Prescription Renewals

Private Pay (Non-MSP Services)

Time Since Last Visit

Service Name

Please treat our staff with respect and courtesy whether in person or over the phone. Our workplace has an obligation to keep our team safe from workplace harassment or violence, including verbal abuse.

Any behaviour judged to be abusive, threatening, disruptive, aggressive or intimidating, infringing on the dignity or respect of person, be it physically, verbally, or in writing towards any member of our team will be documented in your permanent medical record and will result in immediate discharge as a patient from Arbutus Family Medicine.

ZERO TOLERANCE POLICY

CONTROLLED SUBSTANCES

Please treat our staff with respect and courtesy whether in person or over the phone. Our workplace has an obligation to keep our team safe from workplace harassment or violence, including verbal abuse.

Any behaviour judged to be abusive, threatening, disruptive, aggressive or intimidating, infringing on the dignity or respect of person, be it physically, verbally, or in writing towards any member of our team will be documented in your permanent medical record and will result in immediate discharge as a patient from Arbutus Family Medicine.