Arbutus Family Medicine
We are a group of family physicians practicing in Victoria, B.C.
We provide care based on scientific evidence.
We believe in active physician-patient partnerships in making all decisions for your health.
- Dr. Michele Fretz, MD
- Dr. Kelley Minish, MD
- Dr. Claire Block, MD
- Dr. Radhika Farwaha, MD
- Dr. Agnes Hsu, MD
- Dr. Anna Rounis, MD
Our clinic is located at:
4460 Chatterton Way, Suite 220
Victoria, B.C. V8X 5J2
Tel: (250) 474-3311
Fax: (250) 474-2783
Telephone hours: 8:30am - 3:30pm
Office hours: Mon - Thurs: 8:00am - 5:00pm
Unfortunately all of our family physician practices are closed to new patients at this time.
Frequently Asked Questions
My family member/friend needs a family doctor - Can you take them on?
We do really try to take care of entire families. Unfortunately, all of our practices are very full at the moment, and as you know, there is a shortage of family doctors in Victoria. Please rest assured that as soon as we have a new doctor starting, our patients will be the first to know. If you or someone you know is in need of medical care and not sure where to look, the following website is a great resource: https://pathwaysmedicalcare.ca/
What should I do if I have COVID symptoms?
Call the 8-1-1 or use the BC Self Assessment Tool online, and follow their instructions.
Our clinic is currently not able to see patients with symptoms of COVID-19.
Please do not come to our clinic if you have any symptoms of COVID, if you have been in contact with someone who has travelled outside of Canada in the last 14 days, or if you have had close contact with someone who may have COVID.
I need a medication refill.
Please schedule a telehealth appointment with your doctor. Most often, your doctor has given you enough medication to last until they want to see you next. Your doctor doesn’t just want to refill your prescription, they want to check-in with you and make sure you’re doing well on all the medications that you’re taking.
How do I prepare for my telehealth appointment?
Please be in a quiet, secure place and ready for your doctor to call you at the time of your appointment. Your doctor may call from a private/blocked phone number. Please let your doctor know if you have family members present in the room with you. If you need medications refilled, have your medication list on-hand. If you are diabetic or have high blood pressure, please have your glucometer or blood pressure monitor ready to provide a reading at the time of your appointment.
How do I prepare for my in-person appointment?
Please arrive at the time of your appointment and no more than 5 minutes early. If you are earlier than that, please wait in your car. Please arrive in the office, masked, preferably with a medical-grade mask. If you are wearing a non-medical mask, a medical-grade mask will be provided for you. Your 15-minute appointment is considered a low-risk exposure. If you have additional questions for your doctor that do not require a physical examination, please schedule a separate telephone appointment to discuss those.